What to do before you open your mouth? Choose Your TopicĬrucial Conversations are the most effective when they are focusing on one issue. The CEO takes it to his heart, but after thinking it through thanks the leader for pointing this out and backs off.īut how do we start engaging in Crucial Conversations?įirst, we should think before we open our mouths. But one leader speaks up, he shares how much he values the work of the CEO, but he also shares his concerns on whether the CEO wants to move the facilities to this remote location because it is closer to his hometown. The plan does not make any sense but it looks like no one wants to share this, since the CEO proposed the change. In the book, there is the story of a CEO who presents a plan to move some facilities of the company to a remote location. Managers take care of bad performers which is better for the organisation and for the individual as well.Ĭrucial Conversations start with people finding a way to get all the relevant information out in the open in a respective way.
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